Contact & Grievance Redressal

1. Purpose of This Page

This page provides official customer service information and describes the grievance submission and review process for Algoviro AutoTrade.

It covers software-related support, billing concerns, customer access and qualifying service complaints.

This page does not provide investment advice or guaranteed trading returns.

2. Customer Support Services

Customers may contact our official support email regarding:

• Software licence activation.
• Account login and access.
• Software functionality.
• Technical errors.
• Licence validity and renewal.
• Billing and payment discrepancies.
• Refund or cancellation requests.
• Privacy or account-security concerns.

The availability and scope of assistance may depend on the customer's applicable licence terms.

4. Grievance Handling Process

Eligible complaints will be reviewed in accordance with applicable laws and relevant contractual obligations.

5. Complaint Response Timeline

We will acknowledge, review and address complaints according to applicable legal requirements.

Where Indian Consumer Protection (E-Commerce) Rules, 2020 apply, the applicable grievance acknowledgement and redressal timelines will be followed, including acknowledgement within 48 hours and redressal within one month from receipt.

Other applicable laws may establish additional requirements.

6. Billing & Refund Complaints

Algoviro AutoTrade is a premium digital software licensing product.

Licence fees are generally non-refundable after activation or delivery of access, subject to applicable law.

Refund or cancellation requests may be submitted through the official support email.

Customers retain any refund or other rights required by applicable consumer protection laws.

7. Trading Loss Complaints

Algoviro AutoTrade does not guarantee profitable trades, fixed returns or successful trading outcomes.

Customers are responsible for assessing and accepting ordinary financial market risks associated with their trading activities.

Ordinary market losses do not automatically qualify customers for compensation or software refunds.

Allegations involving legally actionable software deficiencies, negligence or misrepresentation will be assessed according to applicable law.

8. Technical Support & Broker Issues

Customers may report technical issues involving software functionality or broker connectivity.

However, broker-specific account issues, settlement disputes or official trade confirmations may need to be handled directly through the relevant registered brokerage provider.

Customers should verify actual broker positions and executions through their broker's official platform.

9. Privacy-Related Requests

Requests concerning personal information, account details, correction, deletion and eligible privacy rights may be sent to:

support@algoviro.com

Such requests will be assessed according to applicable privacy laws and the Algoviro Privacy Policy.

10. Complaint Escalation

Customers dissatisfied with an initial grievance response may request further review through the official grievance contact.

Nothing in this process restricts customer access to applicable statutory consumer forums, courts or other lawful authorities.

11. Security & Confidentiality

Complaint information may be used to investigate issues, provide support, maintain necessary records and comply with legal obligations.

Personal data will be handled in accordance with the Privacy Policy and applicable law.

Customers should avoid sending unnecessary sensitive account information.

12. Policy Updates

Algoviro may update these grievance procedures to reflect changes in applicable laws, services or internal processes.

The latest published version will display its effective date.