Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy explains the refund and cancellation conditions applicable to purchases and renewals of Algoviro AutoTrade.

The software is offered under the Algoviro brand by [INSERT LEGAL BUSINESS NAME].

Customers should carefully review the software features, licence conditions, technical requirements, pricing and trading risk disclosures before making a purchase.

3. Software Pricing

The advertised prices for Algoviro AutoTrade are:

Software licence fees are separate from brokerage, trading capital, exchange fees, payment processing charges and applicable taxes.

Any taxes or additional charges payable by the customer will be disclosed before the transaction is completed.

4. Annual Renewal Policy

Algoviro AutoTrade licences are intended to renew every twelve months according to the applicable licence agreement.

The stated annual renewal fee is ₹4,99,999, unless the customer has been informed of an applicable change before renewal.

Renewal fees are generally non-refundable once the renewal term has commenced, subject to applicable law.

Renewal will not be charged automatically unless the customer separately authorizes recurring payment arrangements and receives the required disclosures.

5. Cancellation Before Activation

If a customer wishes to cancel before the software licence has been activated or access has been delivered, they may submit a cancellation request through our official support channel.

The request will be reviewed based on the purchase circumstances, agreed contract terms, services already supplied and applicable law.

Payment alone does not automatically establish that the software has been activated or delivered.

6. Cancellation After Activation

Once licence access has been activated or delivered, customers may request cancellation of future service or renewal, subject to their licence agreement.

Cancellation does not automatically entitle the customer to a refund of fees for the licence term already supplied.

Any remaining access rights after cancellation will depend on the applicable contract and legal requirements.

8. Technical Issues & Software Support

Automated trading software relies on multiple systems, including servers, internet connectivity, market data providers and third-party broker APIs.

Temporary disruptions, order delays or connectivity problems do not automatically establish eligibility for a refund.

However, where the software or service is deficient, the customer's available remedies will be assessed according to the contract and applicable law.

Customers should report technical concerns promptly and provide relevant diagnostic details where reasonably available.

9. Refunds Required by Law

Notwithstanding the general No Refund policy, a refund, repair, replacement or other remedy may be available where required by applicable law.

Examples may include qualifying instances of:

• Failure to provide the purchased licence.
• Duplicate or unauthorized billing.
• Material misrepresentation concerning the product.
• Defective or deficient services giving rise to statutory remedies.
• Other legally protected cancellation or refund circumstances.

Each claim will be assessed fairly according to the relevant facts, purchase agreement and law.

10. How to Request Cancellation or Refund

Customers can submit a cancellation or refund request to:

[INSERT OFFICIAL SUPPORT EMAIL]

Please provide:

• Customer's full name.
• Registered email address.
• Licence or order reference.
• Transaction date.
• Reason for the request.
• Supporting information where relevant.

Customers should not send passwords, broker access tokens or other sensitive authentication credentials by email.

We will acknowledge and review eligible requests according to applicable legal requirements.

11. Refund Processing

Where a refund is approved, processing will be carried out using an appropriate payment method and within the period required by applicable law.

The actual credit time may depend on the payment provider and banking systems involved.

Customers will be informed of the outcome of their request through an appropriate contact channel.

12. Subscription Expiry & Non-Renewal

If a customer does not renew an expiring licence, the software access or related licensed services may expire according to the disclosed licence terms.

Non-renewal does not create an obligation to refund fees for a completed licence term.

The customer will remain responsible for managing their brokerage account and any open positions, independently of software licence status.

13. Policy Changes

Algoviro may update this Refund & Cancellation Policy where reasonably required by changes in business practices, product terms or applicable law.

Material changes affecting existing purchasers will be handled according to their applicable agreements and legal rights.

The current published version will contain its effective date.

14. Applicable Law

This policy is subject to applicable laws of India, including relevant consumer protection requirements where they apply.

Nothing in this policy removes or limits a customer's statutory rights or remedies that cannot legally be waived.